Supplier - Frequently Asked Questions

In order for you to be considered for a listing with Revital, you will need to follow these steps: 

1. You will need to start by completing a submission and sending this to buyer@revital.com 
2. You must then wait to be contacted by the buyer who will discuss the next steps with you (see below) 
3. If you do not hear, it does not mean you have not been successful. It may mean that we will look at your products again in the future. 
4. Multiple phone calls to the buyer will not increase your chance of achieving a listing. 
5. If you are successful, you will be contacted regarding further stages. 

Please follow this link Supplier Registration Form

Our Buying Team reviews products on a quarterly basis. The next review period is April.

Please use our store booking form.

Our decision to list products depends on a variety of factors which are taken into account by the buyers: 

1. Product – We are looking for innovative, unique and breakthrough products to list in our stores and online. 
2. Suitability to the business – Products must have approved ingredients, meet EU legal requirements, be packaged for UK consumers, meet certain quality standards and be ethically sourced/produced. 
3. Pricing / Competitiveness – Pricing of the products should be competitive to similar products and/or be positioned correctly according to the market. 
4. Margins – Margin requirements for different categories vary. 
5. Marketing Support – In order for a successful relationship and for the products to sell well in stores we rely upon the supplier to support the marketing of the products suitably and have an active marketing plan/strategy. 
6. Product Training – For staff to be able to successfully sell your products in store a level or training must be available to them on the products. 
7. Distribution / Delivery – Suppliers must be able to suitably supply our stores or warehouse. 

We require full size samples so that we can physically see how the final product will appear on our shelves. This information helps us to plan shelf space and assumed value for money. 

Sometimes, we may only agree to list items in certain stores. This is due to the there being a different demand for certain products in each demographic area. We may also want to see the sales of the item and support that the brand delivers before placing them in more shops. The final decision is made at head office.

Some items such as food and other quickly perishable items, may need to be in a wholesaler before we can purchase. This is due to many reasons such as smaller order quantities, and the number of food brands that we have listed. 

An agreement to list your products is not an agreement to sell them. Some items such as food and drink are up to each store managers discretion, and we cannot always enforce each store takes your item.

This is the description as to how it should appear on the website. The web description should be a short paragraph that details the product and the benefits. This needs to be claims compliant and meet the MHRA and EFSA standard.

We require product codes so that we can identify each product. If you are a new supplier, you will need to create codes for us that we can use for the entire time of our business together. These codes are also use to reorder stock.

You may claim ‘vegetarian’, ‘vegan’ and ‘paleo’ without a certificate if your product meets this standard. 

Other claims such as ‘gluten free’, ‘nut free’ or ‘organic’ require certification, and we require a copy of these certificates before a listing can be considered.

• We will only sell products that meet the statutory regulations relating to EU food supplements or Herbal supplements directive. We will ask you to ensure and confirm that your products are fully compliant.
• We will only sell products that have labelling which complies with EU health claims standards. We will ask you to ensure and confirm that your products are fully compliant.
• We will only accept marketing material that complies with EU health claim standards. We will ask you to ensure and confirm that all marketing material you provide is fully compliant.

At Revital, we have very high standards for our products and would prefer that they are as pure and as unprocessed as possible. There are many definitions of what is “natural” and many opinions on what food additives to avoid. We think that ingredients which are unhealthy, artificial and unfriendly to the environment should not be in any products we sell. We want to look after the environment and will work alongside our suppliers to make our impact on the planet as little as possible. Having said this, we do appreciate that a certain amount of refining has to take place and excipients used to ensure a good and effective product. In view of this, please consider the following:

• We would prefer that your product is not tested on animals
• We would prefer that your product is ethically and sustainably produced.
• We would prefer that the manufacturing process of your product is not harmful to human health and the environment.
• We would prefer that your product has packaging that is recyclable or the packaging is made of recycled material.
• We would prefer that your product does not contain any GMO ingredients
• We discourage the use of plastic if at all possible. If plastic is used, we would prefer that it is 100% biodegradable.
• We discourage the use of the following synthetic sweeteners - Ace-K, Acesulfame potassium, Aspartame, GMO sugar, High Fructose Corn Syrup, Saccharin, Suralose.

We are passionate about great tasting food and the pleasure of sharing it with others. We are committed to foods that are fresh, wholesome and healthy. We will only stock the best so please be aware of the following:

• We will only sell products that are labelled correctly and meet the food labelling regulation governed by EU Regulation.
• We would prefer that your product is ethically and sustainably produced and that the manufacturing process of your product is not harmful to human health and the environment.
• We would prefer that your product has packaging that is recyclable or the packaging is made of recycled material.
• We discourage the use of plastic if at all possible. If plastic is used, we would prefer that it is 100% biodegradable.
• We require that all allergens are in bold on the packaging as required by EU regulation

We only sell the highest quality beauty, hair and body care products. We know that the quality of the ingredients in the products you put on your body are as important as the food and nutritional supplements that you put in your body. We will sell nothing but the best and in view of this please take into account the following:

• We will only stock products which have full transparency and disclosure of ingredients on the packaging.
• We would prefer that your product contains naturally derived ingredients
• We would prefer that your product do not contain microbeads or phthalates
• We would prefer that your product is not tested on animals
• We would prefer that your product is ethically and sustainably produced and that the manufacturing process of your product is not harmful to human health and the environment.
• We would prefer that your product has packaging that is recyclable or the packaging is made of recycled material.
• We would prefer that your product does not contain any GMO ingredients
• We discourage the use of plastic if at all possible. If plastic is used, we would prefer that it is 100% biodegradable
• We discourage the use of artificial colourings and ingredients such as triclosan.

At Revital we know that we use household products every day and want all our customers to be aware of what is in them and to know that they can count on Revital to only stock the purest products.

• We will only stock products which have full transparency and disclosure of ingredients on the packaging
• We would prefer that products contain no phosphates, chlorine or synthetic colours
• We would prefer that there are no ingredients with significant environmental or safety concerns
• We would prefer that products are not tested on animals
• We would prefer that your product has packaging that is recyclable or the packaging is made of recycled material
• We would prefer that your product does not contain any GMO ingredients
• We discourage the use of plastic if at all possible. If plastic is used, we would prefer that it is 100% biodegradable
• We discourage the use of surfactants that have the potential to contain nitrosamines and other impurities.

To list your products with Revital you will need to complete the following steps:

• List your products in our New Line form ( don't forget to complete all the tabs )
• Choose your marketing and promotion activities
• Rename your completed files, prefixed with your company name, eg: acme_New-Line-Form.xlsx
• Upload the files to Revital Submissions.

Our team will then review your submission.

We have wrapped up all our files into a single compressed folder (zip file) that you can download. Download Files. Look out for a file named Revital-Supplier-Documentation.zip

Please complete and upload the New Line form with your new items and email buyer@revital.com.

Whether it be size, UPC or a formulation change you will need to complete the New Line form, which can be found in our downloadable file archive. 

Supplier participation in marketing and promotion activities is vital for success. It allows you to showcase your products, boosting brand visibility and generating demand. Active involvement helps you stand out from your competitors. 

Your participation drives sales, enhances brand reputation, and ensures a competitive edge.

Once you have completed your files they can be uploaded here. Don't forget to prefix the filename(s) with your company name.

No problem we are always happy to get you on board. Just complete the Promotions-Application-Form and upload it (don't forget to add your company name to the file name). 

Applications must be submitted at least 4 weeks before the promotion start date.