It's been over 20 years since we opened our first shop in Willesden Green. Our focus has always been you the customer. Our goal has always been to partner with you to help you live a healthier and happier life.
To that end we promise...
1. A commitment to personal care
We treat people as individuals and our advice is personal to you. We care about our customers and want you to achieve your health goals. We are part of the jigsaw that helps our customers become the best they can be.
Whether it is to look better, feel better, have more energy, work out longer or give you peace of mind, you can be confident that we will provide the right advice and products for you as an individual.
2. A commitment to excellence
Our advisors are long-serving and trusted professionals; experts in their field and highly respected by practitioners. Our range of products are always of the highest quality and ethically sourced.
We aim to build trust through the knowledge we share and the products we sell and also because we know the right time to refer you to a healthcare professional.
3. A commitment to live our values as a company
We use our values as stepping stones on our journey to success and they are how we achieve our mission and ultimate goal of serving our customers.
- Expertise & excellence - We are curious. We are constantly looking to improve as we continue on our journey. We want to offer the very best customer service and become the voice of authority in the industry based on brilliant training and development of our staff.
- Warmth & friendliness - We are personal. We are inclusive and not pretentious or unwelcoming. We listen to our customers experiences and needs.
- Authenticity & honesty - We are open. We aim to communicate clearly and get to the point quickly. We always say what we mean and we always mean what we say.
- Caring & ethical - We build communities. Our quality products are all ethically sourced. We create long-term partnerships with our suppliers. We build intimate ties with our local communities as well as the wider community and care about their health and well being.
- Discovery & inspiration - We hope to inspire and empower our customers through our advice, service, guidance and the experiences we offer.